1. The phone is not in the front pocket
2. The phone has a case that is blocking the microphone
3. Another app or program is blocking access to the microphone (e.g., if you are on a phone call you will not detect shots)
4. Shots will not be detected at night or just before dusk (sensors are activated via UV light)
5. The sensors are either unpaired, paired incorrectly, or not functioning - to test this use ‘Sensor Diagnostics’ found on the Clubs page
6. Shots are actually suppressed from an algorithm that suppresses all shots within 5 yards of each other (e.g., 2 shots in the same bunker, or flubbed chips). This algorithm keeps practice swings from being detected at the same location as a real shot but unfortunately can occasionally suppress a real shot.
7. One or more of the phone’s microphone is either dirty or malfunctioning -our sensors communicate to the phone’s microphone via high-frequency sound. If there are any issues with the phone’s microphone it could cause issues such as sensors not pairing and missing shots.

For iPhone users: To confirm the microphones on your iPhone are working properly you can try the steps at the following link to test your primary microphone, front microphone, and rear microphone. 

If one of your microphones is not functioning properly try the troubleshooting steps in the article.

Often times you will find that cleaning the microphone will help. The best way to clean it is to use a microfibre towel or toothbrush and brush gently until clean.

If you are missing shots with one sensor or a few specific sensors, there is a chance you have a defective sensor. To check whether or not a sensor is working correctly, please perform Sensor Diagnostics.

If you are still experiencing issues with one (or more) sensors, please contact Starter@arccosgolf.com or call us at (844)-692-7226, Monday – Friday from 11 am to 5 pm EST.