Why are all of my sensors missing shots on the phone?
The most common reasons for missing shots all of your shots during a round is:
the phone is not in the front pocket
the phone has a case that is blocking the microphone another app or program is blocking access to the microphone (e.g., if you are on a phone call you will not detect shots)
shots will not be detected at night or just before dusk (sensors are activated via UV light)
A defective gyroscope in your phone – the sensors will be able to pair but will not be able to detect shots on the golf course. If you use an iPhone, please open the Compass app and turn your phone from side-to-side. If the compass does not move with the phone, it could indicate an issue with your phone's gyroscope
Connected Bluetooth devices (i.e. hearing aids, Airpods, Bluetooth speakers)
One or more of the phone’s microphone is either dirty or malfunctioning -our sensors communicate to the phone’s microphone via high-frequency sound. If there are any issues with the phone’s microphone it could cause issues such as sensors not pairing and missing shots
For Android Users: the setting "Allow Background Data Usage" must be allowed for the Arccos Caddie app
For Android Users: under the Battery section in settings, please select App Power Management > Sleeping Apps. Please make sure Arccos Caddie does not appear under Sleeping Apps.
For iPhone users: To confirm the microphones on your iPhone are working properly you can try the steps at the following link to test your primary microphone, front microphone, and rear microphone.
If one of your microphones is not functioning properly try the troubleshooting steps in the article.
Often times you will find that cleaning the microphone will help. The best way to clean it is to use a microfibre towel or toothbrush and brush gently until clean.
If you follow all of the guidelines above and are still missing shots, please contact Starter@arccosgolf.com or call us at (844)-692-7226, Monday – Friday from 11 am to 5 pm EST.