My firmware recovery failed, how can I restart the process? Follow
Firstly, make sure you have the latest app update from the app store. Second, you should automatically get a Firmware Recovery popup in the app that walks you through how to recover the device. You must wait two minutes for the device to reset before attempting to update again.
If you do not see this you can go to Player -> Settings -> Arccos Link -> Firmware Recovery and follow the prompts.