Please confirm the following- 

Settings:

1. Arccos Caddie has access to the Camera & Microphone – pairing is completed 90% through the phones microphone so the app will need microphone access
2. Can not be on a phone call – users can not be on a phone call while trying to pair or perform sensor diagnostics since pairing is completed through the phone microphone
3. Disconnect all Bluetooth Devices – hearing aids and other Bluetooth devices (e.g. headphones) can affect the sensor's communication with the phone

Pairing:

1. Please make sure the protective black sticker on the sensor is removed
2. Pair Clubs in a well-lit space – Arccos sensors are activated by light
3. Pair only one club at a time – keep all other clubs in your bag to prevent cross pairing
4. Flipping the sensor down for 15 seconds and then flipping back up with good natural light will reset the sensor and hopefully pair!
5. Remove bulky cases – some bulky cases can obstruct the microphone (i.e. Lifeproof)
6. Clean your microphone ports – dust and dirt can impair your phone's microphone. The best way to clean it is to use a micro fibre towel or toothbrush and brush gently until clean.

Note: If all sensors are not pairing please try restarting your phone or check to make sure your phone is compatible. 

If you are still experiencing difficulties, please contact Starter@arccosgolf.com and share your troubleshooting actions attempted.