Because Meta AI glasses and the Meta AI app are Meta products, any issues with the glasses themselves, the Meta AI app, or the voice assistant are handled directly by Meta, not Arccos.
Please contact Meta AI Customer Support if you experience:
- Trouble pairing, charging, or using your Meta AI glasses
- Issues signing in to or updating the Meta AI app
- Meta AI not responding to “Hey Meta” voice commands
- Errors connecting Arccos inside the Meta AI app
- Audio, battery, or hardware problems with the glasses
How to reach Meta AI Support
You can reach Meta AI Customer Support through the Meta AI app or your Meta glasses' companion app under Help & Support, or directly through Meta's AI Support Assistant at meta.com/account-recovery-support/ai-support-assistant.
When to contact Arccos instead
Reach out to Arccos Support if your issue is specifically about:
- Your Arccos account, subscription, or billing
- Your Arccos Air device or club sensors
- Round, stat, or course data inside the Arccos Golf app
You can contact Arccos Support at starter@arccosgolf.com or through the Help section of the Arccos Golf app.
A quick way to tell which team to contact: if it’s about the glasses, the Meta AI app, or your voice commands not working at all, start with Meta. If it’s about your Arccos account, billing, or the golf data itself, start with Arccos.