Warranty Coverage Overview
Yes. Arccos Smart Sensors are covered under a limited manufacturer warranty for two years from the original date of purchase.
The warranty covers:
● Sensors that won't pair or are unresponsive after troubleshooting
● Sensors that broke or fell apart during normal use (for example, at the range)
● Broken sensor clips due to a manufacturing defect
● Inconsistent shot detection, once troubleshooting confirms a hardware issue
What Is Not Covered
● Sensors more than two years past the purchase date
● Sensors from discontinued, pre-subscription generations (unless grandfathered)
● Lost sensors (see below)
● Damage caused by misuse, modification, or third-party grip incompatibility
Lost Sensors
Warranty doesn't cover lost sensors, but we handle these case by case — a first lost sensor is typically replaced as a courtesy.
Before You File a Claim
Try these steps first:
● Check for debris or glue in the grip hole.
● Remove the protective black sticker if it's a new sensor.
● Flip the grip/sensor down for 15 seconds, then flip back up in good natural light to reset and re-pair.
● Run Sensor Diagnostics in the Arccos app.
What to Expect From a Warranty Replacement
● No proof of purchase needed beyond your order number.
● Replacement sensors ship free of charge — you won't be charged shipping on a warranty claim.
● No need to return your defective sensor — keep it or dispose of it.
● If the wrong sensor type is shipped by mistake, we'll send the correct one and you're welcome to keep the incorrect one.
How to Start a Warranty Claim
Contact us at starter@arccosgolf.com with:
1. Sensor type (regular or putter; embedded or twist-in)
2. Shipping address
3. The email address on your Arccos account
4. A description of the issue