If your Arccos Air won't pair with the app, follow these steps.
Step 1: Update the Arccos app
Make sure you're running the latest version.
- Open the App Store or Google Play Store.
- Search for Arccos.
- Tap Update if it's available.
You can also update by deleting and reinstalling the Arccos app.
Step 2: Check for multiple Air devices
Only one Arccos Air can be paired to the app at a time. Make sure:
- No other Arccos Air devices are turned on nearby
- Another Air isn't already paired to your account
Step 3: Pair from the Start Round screen
- Open the Start Round screen.
- Tap the Arccos Air icon.
- Follow the pairing prompts.
The app searches for your Air for up to 15 seconds, so keep it close to your phone while it looks.
If your saved Air is off or out of range, you'll see an Air Not Connected prompt:
- Tap Reconnect to try your saved Air again.
- Tap Pair a Different Air to set up another device.
Step 4: Clear your saved Air (iPhone)
If you've switched devices or want to start fresh, clear your saved Arccos Air in the app. Start Round will switch to phone shot detection until you pair an Air again.
Step 5: Additional troubleshooting
- Make sure Bluetooth is turned on.
- Confirm the device powers on and check the LED indicator.
- Try pairing with another smartphone running the Arccos app.
Still having trouble? Contact starter@arccosgolf.com and let us know which steps you've tried.