If you're running into an issue while starting a return online, it may be one of these known portal limitations.
• Order number not recognized: This usually happens when the return is started from the wrong regional portal. Make sure you're using the return portal for the region your order was placed through (see our Return Portals by Region article).
• Incorrect item shown, or a “return not necessary” message: This can occur on bundled or promotional-kit orders. It doesn't mean the item isn't eligible — contact Arccos Support and we can process it directly.
• Can't return part of a bundle: The portal does not support returning only a portion of a bundled order. The full bundle needs to be returned together.
If you hit any of these issues, reach out to Arccos Support with your order number and we'll help you complete the return.